Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Keith Bates

Keith Bates

June 27, 2026

5  out of  5
rating by Keith Bates
"Kelsey was Great! She noticed that I was currently using a different agency when I used State Farm in the past. Offered me a quick quote which was actually almost half of what I was currently paying so the choice was easy for me."
Profile photo of Anna Jestin

Anna Jestin

June 19, 2026

5  out of  5
rating by Anna Jestin
"Kelsey Crawford gave us a five star service!!! This by far was the easiest policy quote I had. From the first "hello" to the documents in my inbox this was a breeze! They use the automated system to put the property specs so no long and enduring "what's the square footage" and "how many and what kind of fireplaces" kind of questions. They call you back to discuss your ready quote and deductible options. I would highly recommend Kelsey's service as someone who had different experiences with many other insurers."
Profile photo of victor fransen

victor fransen

May 19, 2026

5  out of  5
rating by victor fransen
"The best. Kelsey is marvelous to work with. Very knowledgeable, informed, efficient and friendly."
Profile photo of Cetacea Bryant

Cetacea Bryant

May 10, 2026

5  out of  5
rating by Cetacea Bryant
"Kelsey made switching so smooth and easy was a simple 15 minute phone call. She also got me enrolled for life insurance and renters insurance at a discounted rate. Love working with Scott Manshack’s office! Thank you!"
Profile photo of Rachel King

Rachel King

April 30, 2026

5  out of  5
rating by Rachel King
"Kelsey was great with the entire process! She was very helpful in explaining any questions I had and patient as well."
Profile photo of Bidd Burton

Bidd Burton

April 27, 2026

5  out of  5
rating by Bidd Burton
"Very helpful. Saved on car and Home owner insurance."
Profile photo of Humberto Oropeza

Humberto Oropeza

April 16, 2026

5  out of  5
rating by Humberto Oropeza
"Greatest attention and the most nice people , always ready to help"
Profile photo of Stanley Jennings

Stanley Jennings

April 16, 2026

5  out of  5
rating by Stanley Jennings
"I just moved to Highlands, NC due to retirement. I was very happy with my S Farm agent in Atlanta and simply called the Franklin, NC S Farm with good reviews. Kelsey and team of Scott Manshack have been excellent! They were prompt to answer our questions, to provide an excellent quote, and to bind the policy.

Well done - I highly recommend Scott, Kelsey, and team for your insurance needs - by the way, we will be doing our home with them, as well.

S Jennings and R Harding"
Profile photo of Robert Grove

Robert Grove

April 10, 2026

5  out of  5
rating by Robert Grove
"Kelsey is amazing! She is empathetic and very professional. Its good to find someone as knowledgeable as Kelsey. I wont use another Insurance Agent ever again."
Profile photo of Gustavo Di Palma

Gustavo Di Palma

April 7, 2026

5  out of  5
rating by Gustavo Di Palma
"Very knowledgeable and helpful...great service ,fast and acurate...many thanks!!!"
Profile photo of Emily Shoebrooks

Emily Shoebrooks

April 2, 2026

5  out of  5
rating by Emily Shoebrooks
"Ended up switching from USAA to State Farm, and we saved HUNDREDS on our vehicle and home owners insurance. Kelsey at the office made our switch so easy! She was very professional, timely, and so so nice! We are so happy we made the choice to go with State Farm."
Profile photo of Wes Moyer

Wes Moyer

March 30, 2026

5  out of  5
rating by Wes Moyer
"Kelsey was very helpful! Thank you."
Profile photo of Benjamin Rodriguez

Benjamin Rodriguez

March 20, 2026

5  out of  5
rating by Benjamin Rodriguez
"I called Scott Manshack to get insurance on my new car. The service was fantastic from the first call, getting my quote, and feeling confident that I have the right coverage."
Profile photo of Bryan Lopez

Bryan Lopez

March 19, 2026

5  out of  5
rating by Bryan Lopez
"Haley, Kelsie, Liz are amazing they made me laugh and had a great time in the office !!!"
Profile photo of Mitchel Denning

Mitchel Denning

March 14, 2026

5  out of  5
rating by Mitchel Denning
"I needed home insurance on a second home in North Carolina and didn’t know a thing about insurance in the state or who I should call for help. I have State Farm on my house in Florida so I looked up and called the State Farm office of Scott Manshack in nearby Franklin. It was one of the best decisions I’ve made in quite awhile. I worked with Haley who guided me expertly to the right coverage at the right price. There were a couple of nuances about my property that required knowledge of the relevant law in North Carolina and Haley was completely on top of it. Haley was very available and willing to work with me as I needed. Also, I have a large wood burning Buck stove at the house that required inspection and Scott was able to come to the house and take care of it. Buying insurance is an important matter and can be pretty dry but Haley and Scott actually made the experience very pleasant and enjoyable. Haley and Scott with Scott Manshack State Farm Insurance checked every box five star and I couldn’t be happier to give them my highest recommendation."
Profile photo of Sam

Sam

March 12, 2026

5  out of  5
rating by Sam
"I have had help with getting car insurance for 3 of my cars here and the experience has always been super pleasant and easy! I specifically want to mention Haley who helped me get car insurance for my Toyotas then Liz who helped me in the past with my Ford. Highly recommend the two girls and the price of car insurance!

Completely unlike a certain... Terrible insurance that I will never go back to starting with D."
Profile photo of Dean

Dean

February 10, 2026

5  out of  5
rating by Dean
"Kelsey Crawford Helped Me Get My First Car And Car Insurance. She was Very Patient with me and helped answer all of my questions. I would definitely recommend 💯"
Profile photo of shaun

shaun

February 9, 2026

5  out of  5
rating by shaun
"Thanks for helping me with my 🏍 insurance"
Profile photo of Kathryn Roberts

Kathryn Roberts

February 5, 2026

5  out of  5
rating by Kathryn Roberts
"Haley was knowledgeable and responsive. She made insuring a new house painless."
Profile photo of Lana Hull

Lana Hull

January 16, 2026

5  out of  5
rating by Lana Hull
"I've been with statefarm for 3 years and I've had an incredible experience. Kelsey helped me set up easy plan and explained everything perfectly. All the staff are wonderful. Highly recommend for new drivers."
Profile photo of Duane Royal

Duane Royal

December 23, 2025

5  out of  5
rating by Duane Royal
"I decided I needed a local agent. One I could hire myself instead of being assigned one, who knows where. I'm pretty frugal and after spending time with Haley, I didn't need to look any further. I had a couple of bump ups and I couldn't believe the service, information, and price of my new policy. I've been insured for 40 years and this was hands down THE best experience I've ever had. If you have a question you're afraid to ask, this is the agency to talk to. Everything get a quote for one price and a bill for another? If anyone doesn't include these people for a quote, you're only cheating yourself. I feel pretty secure now. 😁"
Profile photo of Mandy Messer

Mandy Messer

December 8, 2025

5  out of  5
rating by Mandy Messer
"I'm buying my first home and shopping for home insurance felt like a big deal for me. Haley not only had the best price available when I bundled with my car, but she was knowledgeable, responsive and friendly. She made the process so easy and understandable for me. Definitely recommend."
Profile photo of Kirsty Dills

Kirsty Dills

November 18, 2025

5  out of  5
rating by Kirsty Dills
"Haley Rotenbery was very helpful and answered all my questions. Very professional 10 out of 10 recommend."
Profile photo of George Hasara

George Hasara

November 18, 2025

5  out of  5
rating by George Hasara
"Purchasing insurance may not be considered the most pleasurable of activities, but nevertheless, it was a pleasure being helped by Haley Rotenberry at State Farm. Her expertise and patience is greatly appreciated."
Profile photo of Greg Copeland

Greg Copeland

November 6, 2025

5  out of  5
rating by Greg Copeland
"Scott Manshack and his team are excellent. They take great care of you. Kelsey has recently helped me on a claim matter and she has been great. She got what I needed and regularly followed up with me."